Flame Floor Lamp

About Logistics

1. Do you ship to my country? How Long will it take to arrive?

Products on this site can be shipped to most countries. If you are not sure if our delivery service is supported in your country or region, please get in touch with us at [email protected].

Delivery times = Process time (order preparation) + Shipping time

2. How to track my order?

You will receive an e-mail containing a tracking number once your order shipped.

Click on this link https://www.17track.net/en and enter the tracking number.

You can also contact our customer service team [email protected] for the latest logistics information.

About Returns & Refunds

1. Can I cancel my order?

You can cancel your order free of charge within 48 hours. If your order has been shipped, it cannot be canceled. 

If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs.

Please email us at [email protected] your order number and invoice, we will confirm and get back to you within 24 hours.

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2. What if the item is damaged during the return process?

When you return the item, please be sure to wrap the product correctly. If the returned item is damaged, we cannot refund for you. It is the recipient's responsibility to check the correctness of the item and report any discrepancies (with pictures) to us within 48 hours by [email protected]. We will give you a perfect solution as soon as possible.

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3. When will I receive the refund?

For successfully returned items, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected].

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4. How do I initiate a return?

Send an email where a description of the return reason and of the item you wish to return should be included, to [email protected].

Once your return application approved, you will receive an email of return approval.

If everything is ready, you have 7 days, from the date of receiving return approval, to send off the item you wish to return. The shipping fee will be paid by you.

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About Product

1. Is the rated voltage of the luminaire compatible with my country/region?

The voltage of our products will be adjusted according to your country as shown below.

110V-120V: USA, Canada, Mexico, Brazil, Japan.

220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Singapore, Sweden, Israel, Switzerland.

2. Can I have a longer cable?

We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.

3.Are the lights dimmable?

For lamps with bulbs, you can choose a dimmable bulb to work with the dimmable system in your home. For lamps with LED-chip, we can customise dimmable versions for you.We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.